The Employees Provident Fund (EPF) will shut its offices and service counters nationwide from 1st to 14th June 2021, as part of the first phase of the total lockdown.
All previous Janji Temu Online (JTO) appointments have been cancelled with immediate effect, according to a statement issued on 30th May 2021.
EPF members are expected to reschedule their visits to a later date using the JTO facility after the whole lockdown period is completed, if they need to be physically present at the EPF branches.
When the EPF’s offices and service counters reopen, appointments for Age 50, 55, 60, and Incapacity withdrawal applications will be first given priority. This is part of an effort to break the cycle of infection by minimising face-to-face contact, according to the social-security organisation.
Members who applied for i-Sinar withdrawals and are awaiting payment through Payment Order (PO) will be contacted by the EPF to arrange for PO pick-up at the branch of their choice, according to EPF.
“During this period, members can access additional EPF services such as withdrawal applications for Housing, Age 50, 55, and 60 via i-Akaun,” it stated, adding that members can refer to its website for a list of services accessible online.
According to the statement, the fingerprint verification procedure to complete the online transaction will be available only when the lockdown period has ended and EPF offices and service counters have resumed.
Along with a related announcement, the EPF has temporarily halted its services in offices and counters in Kluang, Johor, and Kuala Terengganu, Terengganu, from 30th May until further notice, after staff at these locations tested positive for COVID-19.