According to Maxim’s research, passengers leave items in the car after their rides almost every day. One of the latest cases happened in Johor Bahru in early December. The management of Maxim E-hailing received a message from a passenger who claimed to have left their belongings in the Maxim partner-driver’s car.
A student from the University of Technology Malaysia left a bag with their laptop at the end of the semester, which is the busiest time for all students, especially in their senior year.
“I couldn’t remember where and when I’d left the laptop bag, so I didn’t know what to do. I tried to reach out to the hotel management, the airport, and the shopping mall where I’d gone before, but I’d forgotten about my Maxim e-hailing ride. It was quite hard for me, because I really need my laptop as a full-time student, and plus, I had an assignment due that very week.
I got a ride that day was from Larkin Sentral to a Hotel near Paradigm Mall in White Bezza. A few days later, I received a phone call from a Maxim representative who said that my bag was with them! I was so grateful but worried at the same time, because, I thought, what would happen if anyone had broken the laptop. Gratefully, my bag was in the hands of a very responsible person,” said Bryan Nedy Chong, a student of UTM.
A passenger, who had a ride in the same car later that day, noticed the bag in the back seat and informed the Maxim’s partner-driver about it, and to avoid unwanted situations, the driver put the bag in a safe place in the vehicle. After the ride completed, he drove to Maxim’s office and reported the situation to the management.
“I still remember the passenger informing me that he was a student from Sabah, so when I noticed the laptop bag, I got worried about how he was going to study. So I immediately went to Maxim’s office to get help with that situation,” said Yaakob Bin Mohd Noh, the Maxim partner-driver.
Maxim is very particular about the issues and situations that happen during rides, and the company has worked out two solutions for retrieval of lost items.
The first option for the passenger is to go to their ride history in the app, open the information on the relevant ride and contact the driver directly via an in-app chat or a call for discussion. This is best suited for passengers who quickly realize that they’d left something in the vehicle.
The second option is to contact User Support and get the driver information. For that, users need to go to the “Menu” section of the Maxim app, select “Support” and describe the situation in writing. A user support specialist will guide the client through the process and help them get the items back.
“I strongly encourage all our clients to always double-check their belongings before leaving the vehicle. This simple habit can save a lot of time and stress. At Maxim, we prioritise the safety and convenience of our clients. That’s why we keep detailed data of every ride, including the information about the driver and the trip overall. If any items are accidentally left behind, our clients may rest assured that we can assist them in contacting the driver to retrieve them. We are committed to making the experience with Maxim as seamless and worry-free as possible,” said the Director of Maxim Malaysia, Mohd Hazwan Musley.
