The opening of the International Patient Lounge (IPL) at the renowned Regency Specialist Hospital marks a major advancement in improving the patients’ experience. By offering more assistance to patients from abroad, this special area hopes to uphold Regency’s mission to improve Johor’s healthcare system.
Regency’s Chief Executive Officer, Serena Yong, said, “Our focus has always been on delivering exceptional healthcare services. The International Patient Lounge is a testament to our commitment to providing personalised care for our international guests, ensuring their unique needs are met during their healthcare journey with us.”
Enhancing Patients’ Experience
The introduction of the IPL underscores Regency’s dedication to providing enhanced services for international patients. From cross-border ambulance transfers to priority visa extensions, interpretation services, and a spectrum of tele-health offerings, the IPL offers supplementary assistance to cater to the differing needs of its international guests.
Regency as an Ecosystem Player
Regency Specialist Hospital recognises its role within a larger ecosystem, contributing to the success of tourism in Johor. Beyond the immediate healthcare setting, our collaboration extends its impact to local businesses, stimulating growth in the retail, hospitality, and travel sectors and contributing to the vibrancy of our community.
Welcome Collaborations
At Regency, we believe in the power of collaboration. The establishment of the IPL is not just an inauguration but a declaration of our steadfast dedication to propelling Johor to new heights of prosperity through collaborative healthcare excellence. We remain open to collaborations with industry players to further fortify tourism growth in the state.
Charting a Path of Growth
Our journey does not conclude with the International Patient Lounge. Anticipation builds for the introduction of our new extension block next year, housing a fully-equipped International Patient Centre.
Regency, a thriving private tertiary hospital in Iskandar Malaysia, has 82 specialists across various medical and surgical disciplines with a bed capacity of 218, seeing over 200,000 patients annually. Boasting a 24-hour A&E service manned by emergency specialists, Regency is rapidly expanding and has been approved for Singapore Medisave use. As a part of the HMI Group, Regency is committed to delivering high-quality healthcare services to patients in the region.
For more information, visit www.regencyspecialist.com.
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